Securus Technologies, based in Dallas, Texas, is the leading provider of technology solutions for public safety, law enforcement and corrections agencies around the country. They also serve over 1,200,000 inmates. They recently issued a challenge to their number one competitor, Global Tel Link (GTL) in order to prove once and for all that Securus Technologies is a far superior company offering high quality services that GTL simply can’t match.
When reading about the two companies, I would bet real dollars that Securus will win the challenge. They have invested over seven million dollars into their business in the past 4 years. GTL uses an older premise based platform, one that Securus used to use but moved away from due to the non-robustness of the platform.
I also think that Securus will win hands down because of their U.S. based customer service department. GTL outsources much of their call center operations. GTL also uses independent contractors for field based work, while Securus uses their in-house staff of technology experts.
As far as the calling platform itself, Securus Technologies stands heads above any competitor. They have a far larger set of services geared to the corrections industry. Securus created the larged VOIP Corrections calling platform in the world. Their call center performance is 600% better than GTL’s meaning that there must be some very long wait times for GTL customers. For a single dollar that GTL is able to take from Securus, Securus takes four from GTL.
I personally don’t see GTL being a challenge at all. They didn’t invest millions. They are on an old communications platform. They outsource too much of their operations. GTL needs to acknowledge the clear leader in criminal justice solutions, and that can only be Securus. Most likely they will not accept the challenge as the results are guaranteed to be in Securus’s favor.